Free Shipping in North America for orders over $150! New items added weekly!

Shipping and Returns

Shipping & Returns

Shipping
We ship orders multiple times a week, Monday to Friday. Orders are typically processed within 1-3 business days after they are placed. If you require faster shipping or have other concerns please contact us at hello@whiteeelphantshop.ca

Shipping Times & Cost
Free local pickup is available at our James St shop. Shipping and delivery estimates are below. Please note that the amount of time that the shipment takes to arrive to you is an approximation. White Elephant is not responsible for any delays.

Canada

Orders over $150: Free (except during sales events)
Ships via: Canada Post Expedited Parcel
Shipping time:
2-8 business days

Orders under $150: $10
Ships via: Canada Post Expedited Parcel
Shipping time:
2-8 business days

Priority Shipping: $20
Ships via: Canada Post Priority
Shipping time: 1-
2 days

USA

Orders over $150: Free (except during sales events)
Ships via : Tracked Packet International
Shipping time: 5-10 days

Orders under $150: $15
Ships via : Tracked Packet International
Shipping time: 5-10 days

Priority Shipping: $35
Ships via: Canada Post Xpresspost
Shipping time: 2-5 days

International

All orders: $45
Ships via: Tracked Packet International – Air
Shipping time: 7-10 days

Taxes and Duties

Canada
If your order is being sent to Ontario, New Brunswick, Newfoundland, Nova Scotia or Ontario you will be charged HST. If your order is being sent to any other Canadian province, you will be charged GST only. No sales tax will be added to American and International Orders. American and International customers are responsible for any duties and taxes at the time of delivery of the package.

USA & International Orders
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Parcels to the USA may often be held at customs for longer, which is beyond our control. Customs policies vary from country to country. Please consult your country's customs office for an accurate estimate. All international packages are subject to possible customs delays.

Returns

All online purchases can be returned for exchange or refund. To return an item please email us within 1 week of receiving your order, and notify us that it is being returned. Items must be shipped back with tags attached and in 100% new condition. Please ensure the clothing is packaged safely (in its original packaging, whenever possible), as we cannot accept damaged returns. We cannot refund shipping fees.